Challenge
Specialist teams reconciled service differences through spreadsheets, email and manually assembled evidence. The process was slow, difficult to monitor and vulnerable to inconsistent classifications.
Approach
A governed workflow automatically matches source data, highlights exceptions and routes unresolved items to the right owner. Standard reason codes and validation rules improve consistency before approval.
- Automated matching and exception creation
- Evidence and reason-code validation
- Role-based approval queues
- Status, ageing and risk views
Outcome
Teams spend more time resolving genuine exceptions and less time preparing them. Management receives a clearer view of exposure and process performance.
